Knowledge of quality monitoring procedures, Multi-tasking skills, Problem-solving skills, Ability to provide feedback to agents, Basic Excel skills, Quality monitoring tools, Coaching skills, Basic PowerPoint skills, Customer Service Skills, Ability to operate a basic computer system, People Management Skills, Knowledge of Products Services for handling end-user transactions

Inspection and testing activities, Quality documentation, Data Analysis, Process improvement, COPC standards

Deduplication, Data Quality, Data Governance, Salesforce, Crm Systems, Online Research, Data Entry, lead verification

Quality Assurance, Call Listening, Transaction Monitoring, Calibration, Reporting

CRM (InterAction), Data Cleansing, Excel, Data Accuracy, Data Research, Analytical Skills

Quality Assurance, USRN license, Quality monitoring data management system

Quality Assurance, sales metrics, crm software, Data Analysis

Automation, statistical reporting, Data Annotation, Documentation, Root Cause Analysis

Quality Assurance, Documentation, Data Analysis, Process Improvement, Reporting