The Role

The Employee Relations Lead plays a key role in ensuring a compliant, structured, and employee-centered workplace at Ecscale. This role oversees HR documentation, legal compliance, and policy creation, while supporting employee engagement, labor relations, and dispute resolution. The ideal candidate has strong attention to detail, a firm grasp of PH labor laws, and the ability to translate company values into practical, people-focused policies.

Key Responsibilities

1. Policy Development & Compliance

Draft, review, and update HR policies, procedures, and employee handbooks in compliance with Philippine Labor Laws and DOLE regulations.
Partner with the Head of People & Culture to design policies that balance company objectives with employee welfare.
Ensure timely dissemination and implementation of new or revised policies across all teams.
Maintain up-to-date knowledge of labor legislation and apply necessary updates to policies and processes.

2. HR Documentation & Paperwork

Manage and oversee all HR-related paperwork including employment contracts, addendums, disciplinary actions, clearance forms, and termination documents.
Standardize templates for HR letters, memos, and agreements to ensure consistency and compliance.
Support employee lifecycle processes by ensuring proper documentation for hiring, promotion, transfers, and offboarding.

3. Employee Relations & Case Management

Provide guidance to leaders and employees on workplace issues, conflict resolution, and grievance handling.
Conduct investigations and documentation for employee concerns, disciplinary cases, and policy breaches.
Serve as a neutral facilitator between employees and leadership to ensure fair and consistent resolution of issues.
Maintain confidentiality and sensitivity in all employee relations activities.

4. Reporting & Continuous Improvement

Maintain accurate and organized employee relations records, case logs, and documentation trackers.
Partner with Legal and Compliance teams for policy audits and risk assessments.
Recommend improvements to current HR practices and systems to ensure operational efficiency.

Qualifications

Bachelor's Degree in Human Resource Management, Psychology, Business Administration, or related field.
At least 3–5 years of progressive experience in HR, specializing in Employee Relations and Policy Management.
Strong knowledge of Philippine Labor Code, DOLE regulations, and employment law.
Excellent communication, documentation, and interpersonal skills.
Proven ability to manage sensitive issues with discretion and sound judgment.
Experience in a BPO or shared service environment is a plus.

Core Competencies

Attention to Detail: Ensures accuracy and consistency in all HR documentation.
Policy and Process-Oriented: Strong understanding of organizational systems and compliance frameworks.
Empathy & Integrity: Handles employee concerns with fairness and compassion.
Analytical Thinking: Uses data and documentation to make sound HR recommendations.
Collaboration: Works closely with P&C, Operations, and Legal to ensure alignment.

30-60-90 Day Plan

First 30 Days

Orientation & Assessment

- Review existing HR policies, templates, and handbook.

- Familiarize with current employee relations cases.

- Build relationships with P&C and Operations leaders.

Next 30 Days (60 Days)

Process & Policy Enhancement

- Draft or update at least 3 key HR policies (e.g. Code of Conduct, Disciplinary Process, Probationary Evaluation).

- Establish standardized HR document templates.

- Propose ER tracking and documentation system.

Next 30 Days (90 Days)

Implementation & Optimization

- Roll out updated Employee Handbook.

- Conduct policy orientation sessions for leaders and employees.

- Establish monthly ER summary reports and policy compliance tracker.

Benefits

Competitive Salary
Retirement Plan
Leave Credits All Convertible to Cash
HMO Plan + 2 Dependents Fully Covered
Generous Performance Bonuses
Annual Company Outing
Flexible Leaves
Great Career Progression
Casual Friday, Everyday!
Monthly Engagement Activities (Fad Fridays!)

About Ecscale Solutions Inc.

At Ecscale Solutions Inc., we believe that people are the foundation of every successful business. We've created a workplace where collaboration, respect, and personal growth come naturally, an environment where your ideas are valued, your skills are nurtured, and your contributions truly matter.

Ecscale is a global outsourcing partner focused on sourcing scalable talent to help businesses grow. We specialize in helping companies establish and manage their own teams in the Philippines, offering more than just traditional outsourcing. Instead of handling processes for businesses, we empower them to build teams they can lead, ensuring professionals like you are aligned with their mission, values, and long-term vision.

With a deep understanding of local regulations and operational practices, we ensure compliance and stability, allowing teams to thrive in a supportive, well-structured environment. Our approach puts people first—offering fair compensation, growth opportunities, and a culture built on integrity, trust, and shared success.

HR Employee Relations Lead