JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview
As operational support to the HR PMO Team, this position will work with the HR PMO Lead to support the successful on-boarding of transition employee's including data gathering, oversight, and maintenance entry through the on-boarding process.

The Senior HR PMO Coordinator - New Business is the first point of contact for JLL candidates and employees as they transition into the organization. They provide an increased level of customer support to the organization by achieving full understanding of all processes, programs and Workday activities to credibly respond to transitioning employees and internal cross functional teams. They will utilize their judgment to proactively identify root cause problems through probing questions that reveal underlying issues, trends and any greater organizational impact. They organize all contact information, interview scheduling, offer letter process and follow-up activities relating to the onboarding of new employees. They anticipate next level questions and escalate appropriately. A successful individual will solution and resolve issues using a combination of individual research, pre-determined escalation process and partnership with cross functional teams on final resolution. The Senior HR PMO Coordinator - New Business will also perform standardized HR transactions using a variety of tools including Workday, MS Office, etc.

Roles and Responsibilities

Point of contact for transitioned employees to answer or escalate questions as it pertains to benefits, payroll, policy questions, etc.
Assist in obtaining, reviewing and analyzing transition / start-up related HR information/data, including location codes, cost codes, etc.
Creation of employee facing documentation including employee requisition, communication bulletins, etc.
Assist in the coordination of transition employee meetings & trainings including JLL townhall, employee 1:1 meetings and account orientation.
Coordination & leadership of onboarding processesrelated to the transition / start-up including the creation of the JLL offer decision packet, obtaining appropriate hire information, initiation and monitoring of JLL pre-employment background and drug screen process, and data entry into Workday systems.
Advocate for and monitor the overall employee experience.
Management of Transition Email box and managing account/client specific FAQ's related to Transition.
Collaborate with COET Work streams to ensure sharing of employee details to deliver smooth onboarding experience.
Proactively anticipate opportunities or issues throughout the transition process and develop innovative solutionsand refinement of transition processes
Collaborate with PxPM and Talent Acquisition Team on reporting and tracking of open positions in sharable file with broader COET workstreams
Reporting and escalating to PxPM on progress and updates of transition employee activities, including employee inquiries, offer decision status and background check status.
All other duties assigned to help facilitate the successful client onboarding experience for transitioning and new talent to JLL.

Skills/Qualifications

General knowledge of HR functions including benefits, payroll, and HR programs. Knowledge of working with HR processes and procedures.
A minimum two years in a corporate or business unit HR associate or service center role is preferred.
Strong oral and written communication skills, excellent interpersonal skills and the ability to quickly build rapport with newly transitioned employees and effectively deliver presentations
Ability to thrive in ambiguity - can navigate through a complex, multi-faceted organization with multiple stakeholders.
Sound judgment, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced, unstructured environment.
Strong analytical skills, with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
Self-Starter results oriented and motivated professional
Experience in front-line customer service role is preferred.
Project Management skills and demonstrable end-to-end process and/or initiative ownership
Computer proficiency with advanced skills in Excel, Power Point, and other Office suite applications

Location:

On-site -Taguig, Philippines

Job Tags:

JBS

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.

Specialist-HR Operations

Specialist-HR Operations