Powering Global Mortgage Careers with the Right Support Behind YouIntroduction

As a Mid-LevelAU Mortgage Loan Administrator, you will assist brokers by interpreting lender policies, supporting loan lodgements, and ensuring seamless communication across the lending process. Your role is key to maintaining accuracy, compliance, and efficiency in every transaction.

You'll be part of a globally connected team supporting Australian stakeholders-positioning you for a long-term global career with meaningful impact and a top 1% experience designed for high-performing talent.

Job Overview

Employment type: Full time

Shift: Day Shift, Weekends Off

Work setup: Permanent Work From Home/Remote

Exciting Perks Await!

Competitive Salary Package
Permanent WFH arrangement
HMO coverage with free dependent
Day shift schedule
Fixed weekends off
Emapta customized laptop with extra monitor and peripherals
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

2-3 years of experience in residential lending
At least 1 year of administrative support experience in the AU mortgage industry, including credit management
Hands-on experience with loan lodgement processes
Proficiency in ApplyOnline and property valuation tools such as CoreLogic
Strong understanding of lending terminology, policies, and regulations
Excellent problem-solving and troubleshooting skills
Strong written and verbal communication skills
High attention to detail and accuracy
Strong task prioritization skills and the ability to manage shifting deadlines
Self-managed with the ability to handle multiple priorities
Critical thinker with a proactive approach
Professional, personable, and relationship-focused
Team player with a results-driven mindset
Proficiency in Microsoft Excel
Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred

Technical Skills

Mortgage loan processing

Your Daily Tasks

Interpret, clarify, and implement product changes and lender policy updates
Provide support to the broker network through email, telephone, and forums
Offer SME guidance to brokers to help structure deals and navigate lending policies
Troubleshoot product and policy issues as they arise
Communicate lender updates and changes to the franchise network

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.

Mid-Level AU Mortgage Loan Administrator