About the Role

The Solution Developer (ServiceNow) is responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions. This includes identifying and troubleshooting any application issues, resolving or escalating them as needed. Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions. She/he will work closely with the Project Manager/ Team/Platform Lead and reports to designated senior International Staff and/or senior National Staff.

Requirement and Qualification

Education and Work Experience

· Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.

Technical Knowledge

· Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.

· Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.

· Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.

Soft Skills

· Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:

o Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.

o Identify and propose innovative, practical solutions to complex technical challenges.

o Lead process improvement initiatives to optimize workflows and enhance platform performance.

o Share expertise and mentor team members to build technical capabilities across the development group.

· Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.

· A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future proof.

Work Arrangement

• Hybrid, requiring employees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory.

• Work Schedule is from 8:00AM – 5:00PM Manila Time.

Senior Developer (ServiceNow)