About the Role

As the Transformation Manager, you will be the driving force behind Metta Welfare Association's evolution. Reporting directly to the Deputy Executive Director (DED), you will translate high-level strategy into operational reality. You will lead initiatives that strengthen our four strategic thrusts: Clients, People, Partnerships, and Programmes, ensuring Metta remains agile, digitally empowered, and impactful in the social service sector.

Key Responsibilities

1. Strategic Orchestration & Roadmap Execution

Partner with Senior Leadership to develop and monitor the Organization Transformation Roadmap.
Operationalize the Strategic Plan using frameworks such as the Balanced Scorecard (BSC) and OKRs to ensure measurable progress.
Cultivate a culture of change, ensuring transformation initiatives are embraced across diverse departments and centers.

2. Digital Excellence & Process Optimization

Spearhead the digital transformation journey across corporate (HR, Finance, Fundraising) and frontline program functions.
Identify bottlenecks and implement Business Process Re-engineering (BPR) to enhance efficiency, transparency, and service delivery.
Oversee the end-to-end implementation of new digital tools, focusing heavily on User Acceptance (UAT) and long-term adoption.

3. Service Innovation & Impact Measurement

Collaborate with Heads of Programmes (e.g., Metta School, Arts@Metta, Metta Café) to pilot and scale innovative social service models.
Establish data-driven frameworks to track and evaluate program outcomes, ensuring a cycle of continuous improvement.

4. Capability Building & Stakeholder Engagement

Design and facilitate internal workshops (e.g., Design Thinking, Agile) to upskill staff for a future-ready workforce.
Drive cross-functional collaboration to break down silos and align various centers toward shared organizational goals.

5. Governance & Grant Management

Develop real-time dashboards for management and Board reporting to provide visibility on transformation ROI.
Manage compliance and documentation for transformation-related funding (e.g., NCSS Community Capability Building (CCB) grants or external social impact funds).

Job Requirements

Education: Bachelor's degree in Business, Information Systems, Social Sciences, or a related field. A Master's degree or professional certifications (PMP, Lean Six Sigma, or Prosci Change Management) is highly preferred.
Experience: . 7-10 years of progressive experience in Strategy, Transformation, or Organisational Development.
Proven track record of leading large-scale, multi-stakeholder projects from inception to completion.
Previous experience in the Non-Profit/Social Service sector or Public Sector transformation is a significant advantage.
Technical Skills: Familiarity with digital frameworks (Agile, Lean) and data visualization tools (e.g., Tableau, Power BI).
Soft Skills: Exceptional stakeholder management skills-the ability to influence and lead change at all levels, from frontline staff to Board members.

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