Be the driving force behind strong client partnerships and successful programmes.

Hi! We're Smartsourcing, and we're looking for a Client Programme Manager to lead client relationships and ensure the success of key programmes. You'll serve as the front-facing representative of the business—building trust, coordinating with internal teams, and driving operational excellence across all engagements—helping deliver consistent results and exceptional client experiences.

Where JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

This role blends client partnership, executive support, and operational execution, acting as a trusted extension of leadership in client interactions. The position requires high agency, executive presence, and the ability to independently manage client needs, priorities, and programme outcomes. The role is critical in ensuring client trust, delivery excellence, and proactive problem-solving, particularly through structured interventions such as 90-day success planning and ongoing engagement management.

Key Responsibilities

A. Client Relationship Management & Executive Engagement

Act as primary client contact, demonstrate executive presence and confidence when engaging with senior stakeholders, including representing the business in leadership's absence
Join and lead client meetings and executive sessions
Drive meeting outcomes by clarifying decisions, actions, and next steps during client discussions
Build rapport and trust with clients through proactive engagement
Actively engage clients through appropriate channels to drive alignment and maintain strong client momentum

B. Trust-Building & Stakeholder Influence

Demonstrate strong emotional intelligence and professionalism
Build credibility through consistent delivery and communication
Influence client outcomes through insight and engagement
Demonstrate sound judgment in client interactions, particularly in ambiguous or high-stakes situations
Proactively identify and address potential risks or gaps before they impact delivery or stakeholder confidence

C. Programme Execution & Operational Excellence

Manage and prioritize multiple client engagements concurrently across competing timelines
Ensure precision in communication, documentation, and coordination
Execute tasks with high attention to detail
Exercise judgment in progressing workstreams without over-reliance on leadership direction

D. 90-Day Intervention & Programme Support

Support mid-cycle programme interventions (90-day plans)
Assist in tracking OKRs and programme outcomes
Take ownership of ambiguous situations and/or risks by defining next steps and driving progress

E. Proactive Problem Solving & High Agency Execution

Take initiative in identifying and solving client and operational challenges
Act independently without waiting for direction
Create structure where processes are undefined

F. Communication & Coordination

Manage appropriate communication channels including phone, email and written communication
Ensure clarity and precision in all written and verbal communication
Adjust communication approach when engaging senior stakeholders, ensuring clarity, brevity, and confidence

G. Artificial Intelligence (AI) Readiness and Digital Enablement

Maintain baseline AI literacy relevant to their role, including the ability to understand, use, and evaluate AI-supported tools for work efficiency and decision-making.
Use approved AI tools and digital systems in compliance with company policies, data privacy requirements,
information security standards, and client confidentiality obligations.
Apply sound judgment in AI use by validating outputs, avoiding overreliance, and ensuring accuracy, fairness, and professional accountability for all work delivered.
Participate in required AI readiness trainings, upskilling programs, and continuous improvement initiatives as
part of Smartsourcing's innovation and learning culture.
Proactively identify opportunities for process improvement through automation, digitization, and
responsible AI integration within their scope of work.

Requirements

Bachelor's degree in Business, Communications, or related field (preferred)
Experience in client-facing, operations, EA, or account management roles
Proven ability to manage stakeholders and deliver under pressure
Experience analyzing sales data and performance metrics
Salesforce or similar CRM platforms
Microsoft Excel and reporting tools

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

5-day Christmas Leave (unwrap real time off)
Healthcare from Day 1 for you and your family (because healthcare matters)
Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
Night shift differential for evening schedules
Subsidized gym membership and sports wellness clubs including hiking and free-diving
Smartsourcing Exclusives (deals made just for you)
Themed BFFs, monthly knockoffs, summer parties
Community give-back programs and personal development workshops
And so much more!

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Join us now at Smartsourcing, Apply now!

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