Job Description

#LIPHILIN

Job title:
FSE for MRI + CTu00A0 Modality

Your role:
Job Responsibilities:
1. The FSE would ensure full compliance of Service Delivery Processes and deliver services both
effectively and efficiently.
2. FSE would participate in Corrective Maintenance and would also maintain and complete the PM
Schedules within the stipulated time frame for his designated area.
3. The FSE would implement FCOs of the respective modalities and must act as a support resource
to other FSEs for their implementation
4. The FSE would report all necessary information both technical and administration [Call
Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality
Leader and Territory Manager.
5. Installation and Implementation of the respective system would be the prime responsibility of the
Field Service Engineer.
6. The position of the FSE would entail Commissioning and Handing-over of the respective systems
projects.
7. The FSE would coordinate the process of Spare parts Sales with the Customer assisting the
Territory manager, Operations manager and CS Sales Support.
8. Identifying opportunities for System Upgrades and promoting the same to the Customer would
also fall within the jobu2019s purview (senior FSE)
9. The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to
ensure the return of all parts with proper documentation.
10. The FSE will close calls in time with proper bookings of expenses and man hours in system.
11. The FSE must adapt and identify himself as a back up to the Territory Manager of the respective
territory (senior FSE)
12. The FSE would also Manage Strategic Key Accounts and other Customers for the respective
Territory and modality in order to ensure Customer Satisfaction.
13. The FSE would also be responsible for the timely escalation of certain issues to the concerned
FSE, TM and Technical team and work as a team to provide appropriate solutions.
14. FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely
creation of CFMS.
15. He / She would track & identify generic product quality, site related issues and bring to the notice
of the higher management the Field Problems as and when they occur through Field Problem
Reports / CFMS.
16. The FSE must take care of assigned customer accounts for all customer service-related activities.
17. He / She would also Manage the Key Accounts for the respective modality to ensure Customer
Satisfaction.
18. He/She would be responsible for maintaining uptime records for assigned accounts.
19. Ensuring personal acceptability by the customer in appearance and behaviour in accordance with
Philips Health Systems policy and targets.
20. To conform with Philips Health System safety standards including Patient safety, health, safety
and security regulations and strict adherence to General Business Principals.
You're the right fit if:

Minimum required Education:
Vocational Education/ Bachelor's Degree in Engineering, Medical, Science related field or equivalent.

Minimum required Experience:
Minimum 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment or equivalent with Vocational Education OR no prior experience with Bachelor's Degree. Must have experience in MRI field service engineering

Preferred Skills:
u2022 Regulatory Compliance
u2022 Data Analysis & Interpretation
u2022 Root Cause Analysis (RCA)
u2022 Troubleshooting
u2022 Escalation Management
u2022 Service Operations
u2022 Technical Documentation
u2022 Customer Service
u2022 KPI Monitoring and Reporting
u2022 Product Installation
u2022 Product Repair & Maintenance

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu2019s facilities.
Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
u2022 Learn more about .
u2022 Discover .
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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