About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The CTC Support Specialist is responsible for identifying, evaluating and acquiring key inputs to enable timely and accurate contract set-up and customer invoice generation. Accountable for achieving business objectives while maintaining focus on customer satisfaction and professional customer support.

Functional / Technical Competencies:

Fluent in English (written & verbal)
Strong communication and customer support skills
Attention to detail and ability to manage multiple priorities
Critical thinking, problem-solving, and analytical skills
Proficiency in Microsoft Office (Outlook, Word) and moderate Excel skills (sort/filter, formulas)
Ability to work in a fast-paced environment with flexibility and adaptability
Team-oriented self-starter with strong customer advocacy
Positive attitude and ability to maintain performance under pressure

Key Responsibilities:

Ensure timely and accurate contract setup and invoice generation
Review error messages and identify solutions to resolve issues within SLA
Process corrections and transactions accurately to maintain invoice accuracy
Maintain cooperative team environment to meet department deadlines and goals
Perform detailed research and communicate solutions effectively
Support continuous improvement initiatives and other tasks assigned by the Manager

Key Outputs / Tangible Results:

Accurate and timely contract setup and invoice presentation
Resolution of error messages and billing discrepancies within SLA
Compliance with Xerox billing policies and contractual requirements
Improved customer experience and satisfaction
Operational reports and documentation supporting audit readiness

Organizational Strategies & Objectives:

Supports operational efficiency and billing accuracy
Promotes customer satisfaction and retention
Aligns with Xerox compliance and quality standards
Drives continuous improvement in contract administration and billing processes

Relevant Credentials:

Bachelor's Degree (preferred)
2+ years billing experience in corporate or financial setting (desired)
Strong MS Office skills (Excel, PowerPoint, Word)

Role Considerations:

Willing to support North America/ US Time and Holidays
Flexibility of working schedules as the role will require on a per need basis

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