REASONS TO APPLY

Hybrid work
Dayshift with fixed weekends off
Work-life Balance
Empowering work environment and culture
Competitive salary and benefits
Supportive, collaborative teams across function

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

KEY RESPONSIBILITIES

Handle customer calls, delivering timely and professional support
Processing endorsements, amending new business/renewal quotes, portfolio transfers, lapses/cancellations and completing customer instructions
Answering general policy queries and escalating customer queries/complaints as necessary
Initiates system corrections such as reversal and re-raise
Provides timely response to customer enquiries as received by telephone, email, and LiveChat
Ensure all activities are carried out in compliance with relevant Statutory and Industry Requirements and Codes, which includes but is not limited to Insurance Code of Practice, Privacy Legislation and company's Underwriting manual, and Strata legislation
Undertake appropriate activities to achieve/maintain RG146 compliance
Completion of any other duties as reasonably required by management to ensure the smooth operation of the business

ESSENTIAL QUALITIES AND EXPERIENCE

Bachelor's degree in business, customer service or any related field
Proven experience in a customer service role for at least 1 year (preferred)
Excellent attention to detail and a high degree of organizational and coordination skills
Ability to effectively work with team and others to meet timelines, objectives, and KPIs
Eagerness to take full responsibility and accountability for tasks assigned
Ability to communicate at all levels in a multiple stakeholder environment, e.g., liaising with clients, external service providers, and other relevant divisions or entities within Steadfast Group
Strong interpersonal, stakeholder, and time management skills
Ability to work with minimum supervision and in a fast-paced environment
Well-developed analytical and problem-solving skills
Proficiency in Microsoft Office, particularly Microsoft Excel

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.
Career development opportunities through technical and leadership programs.
Life, disability, and travel insurance, plus access to other discounted insurance options.
A competitive compensation and benefits package.
A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look-out for great talent, and you just might be who we're looking for.

We want to learn more about you, so click the link to apply. You may also email [HIDDEN TEXT].

Customer Service Officer