Key Responsibilities

Relationship Management:

Build and maintain strong, ongoing relationships with both new and existing customers
Re-engage past leads and dormant accounts through thoughtful, timely follow-up
Act as a trusted point of contact for clients, ensuring they feel informed and supported

Lead Nurturing & Conversion

Serve as the first point of contact for inbound leads
Follow up consistently to guide prospects through the sales journey
Understand client needs, timelines, and decision drivers
Use CRM tools to track interactions, manage pipelines, and ensure no opportunities are missed

Sales Support & Quoting

Prepare and send accurate, well-structured quotes aligned with pricing tiers and product options
Confidently answer client questions around products, pricing, timelines, and availability
Create client-ready presentations using pre-prepared templates

Order Processing & Logistics

Enter sales orders accurately into the order management system
Provide realistic shipping estimates and manage delivery timelines
Track orders and proactively communicate updates or delays
Resolve order issues with professionalism, urgency, and attention to detail
Coordinate with factories and external partners to ensure large custom orders are delivered on time

What Success Looks Like

Leads are followed up on consistently and professionally
Clients feel relaxed, informed, and confident working with you
Quotes and orders are accurate, timely, and well-communicated
Operational errors decrease, not increase
The founder is able to step back from day-to-day operations with confidence

Essential

Skills & Experience:

Excellent written and spoken English (near-native level)
Confident, natural, and friendly communication style not overly formal or scripted
Strong attention to detail and follow-through
Experience in a client-facing role (sales, account management, customer success, or similar)
Comfortable working with CRMs and business systems
Ability to manage multiple tasks without dropping the ball

Highly Regarded

Experience in promotional products, merchandising, print, or manufacturing
Experience working with international clients or distributors
Familiarity with tools such as Notion, Apollo, Xero, or similar platforms

Training & Support

You will receive:

One-on-one training with the founder
Industry and product knowledge training
Software and systems training
Ongoing coaching and feedback
Support to develop clear workflows and SOPs over time

This role has long-term growth potential, including increased responsibility and leadership opportunities as the business scales.

Who This Role Is Not For

Candidates who rely heavily on scripts or overly formal corporate language
Candidates who struggle with attention to detail or accountability
Candidates seeking a narrow, single-function role

Why Join Us

Join a business in a clear growth phase
Work directly with the founder and make a real impact
Gain exposure across sales, operations, and client relationships
Be trusted with responsibility and ownership from day one

Please note you will be working on the US TIME ZONE

About Over The Top Promotions

Over the Top Promotions is an internationally award winning creative marketing agency that specialises in producing branded merchandise to Australia , New Zealand and APAC region, but our mina focus is Australia . We warehouse and distribute merchandise globally and create custom stores for our clients who can access customised merchandise at the click of a button. Our job is to make their life easier and help them stand out. We focus on the IT Sector and work with brands such as CISCO, Lenovo, Dell, HPE , AWS are some of the clients we serve . We spend a lot of times working out what are the best products to use to help them build their brand through the use of branded merchandise. We are a team of 13 that all work together closely and together as a team to create solutions for our clients that are different and always on brand. We are a remote team however we focus on building a great culture to work with. The majority of our team are based in the Philippines and we have a local team leader to support you on your day to day tasks.

Sales Account Manager

Sales and Account Manager

Sales Account Manager

Sales Account Manager

Sales Manager II, Corporate & Key Account Management, Philippines