Job Description

Job Description

Business Controls & Risk Management
Lead root-cause analysis and develop scalable solutions to prevent recurring driver/merchant/buyer fraud and operational risks.
Own and improve operational controls across key marketplace processes.
Identify control gaps and process weaknesses that impact cost, profitability, and marketplace performance.
Develop preventive and detective controls to reduce financial leakage and improve operational governance.
Establish reporting mechanisms to track fraud exposure, losses, operational risks, and control effectiveness.
Partner with Finance and Operations teams to evaluate business impact and prioritize improvement initiatives.
Marketplace Efficiency & Cost Optimization
Analyze key marketplace cost drivers and identify opportunities to improve operational efficiency.
Own initiatives to optimize Cost Per Order (CPO), operational costs, and marketplace profitability.
Analyze drivers of fare increases, incentives, subsidies, cancellations, refunds, and operational expenses.
Identify opportunities to improve marketplace efficiency through process improvements, policy changes, and better controls.
Partner with Operations, Finance, Commercial, and Product teams to develop strategies that reduce costs while maintaining customer and partner experience.
Conduct business analysis to understand trade-offs between cost, growth, service quality, and marketplace health.

Requirements

Qualifications

Bachelor's degree in business, Economics, Finance, Engineering, Operations Management, Data Analytics, or related fields.
5–8 years of experience in marketplace operations, strategy & operations, fraud management, business controls, risk management, consulting, or operational excellence.
Strong experience analyzing operational metrics, identifying cost drivers, and developing efficiency improvement strategies.
Experience managing or influencing marketplace metrics such as Cost Per Order (CPO), incentives, subsidies, fares, operational costs, and productivity.
Strong understanding of marketplace dynamics, including driver/rider supply, demand, pricing, incentives, and operational trade-offs.
Proven experience in fraud prevention, controls design, risk mitigation, or operational governance.
Strong analytical skills with proficiency in SQL, Excel, Tableau, Power BI, Looker, or similar tools.
Strong stakeholder management skills with ability to influence cross-functional teams.
Excellent problem-solving, strategic thinking, and communication skills.

Business Analyst - Commercial, SPX Express

Opex Lead (Fraud + Ops Controls), SPX Express