This is a remote position.

About Us

VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs, all working together, growing together, and achieving new milestones every day.

We are committed to delivering exceptional service to our clients while fostering a positive, growth-oriented environment for our team. If you're looking for a long-term career where your contributions matter, your growth is celebrated, and your work-life balance is valued, this may be the perfect fit for you.

What You Will Do

As a General Virtual Assistant, you'll play a key role in supporting clients, maintaining smooth operations, and helping drive business success. This role is ideal for individuals who are proactive, detail-oriented, and eager to take on meaningful work.

Your responsibilities include:

Client Support & Communication

Deliver excellent customer support across phone, email, and written communication
Manage client interactions professionally and efficiently
Handle inbound/outbound calls, follow-ups, and inquiries

Administrative Operations

Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation
Manage inboxes, calendars, files, and other organizational tasks
Ensure all tasks are completed with accuracy, efficiency, and attention to detail

Marketing & Social Media

Assist with basic marketing initiatives
Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement

Process Compliance & Continuous Improvement

Follow client-specific Standard Operating Procedures (SOPs) consistently
Stay updated on changes to procedures and company guidelines
Ensure all work aligns with VirtuallyinCredible's quality standards and core values

Reporting & Coordination

Provide accurate data, updates, and regular reports to the leadership team
Collaborate with teammates and departments as needed
Perform additional tasks assigned from time to time, demonstrating adaptability and initiative

Requirements

Qualifications

Strong English communication skills (spoken and written)
Clear and neutral/ American accent
Willing to undergo background checking
Ability to work independently in a quiet, dedicated home office environment
Willing to work the graveyard shift to serve US-based clients
Reliable internet connection (minimum 10 Mbps) with a backup
Stable electricity with appropriate power backup

Technical Requirements

Windows:

Minimum 12GB RAM
Processor: AMD Ryzen 5 2200 / Intel i5 8th gen or higher

Mac:

Minimum 8GB RAM

Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe)

Benefits

Why You'll Love Working With Us

We go above and beyond to ensure our team feels supported, valued, and empowered. When you join VirtuallyinCredible, you enjoy:

Permanent work-from-home setup
Paid training to set you up for success
Annual performance appraisals to help you grow your career
Free noise-cancelling headset to enhance your work environment
Holiday pay so you can enjoy special occasions
Overtime pay when you choose to take on extra hours
Referral bonuses for recommending great talent
Year-end bonus as a token of appreciation for your hard work
Supportive and rewarding work environment where you are valued as part of the team

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