Overview

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

Responsibilities

Portfolio Size Assignment: Minimum $1M and approximately 200 to 300 Small to Medium Business accounts with less than $500K Annual Contract Value each.
Prepare customer statements, bills and invoices
Contacts customer via calls, send out emails and faxes to follow up Past Due accounts in the assigned portfolio. Handles Incoming Calls from customers.
Ensures timely collections to include escalation, managing customer relationships and account research.
Forwards any accompanying offsets/adjustments to appropriate personnel.
Research disputed delinquent account balances. Looks for the best solution to facilitate early payments.
Recommends accounts that needs escalated collection effort and for 3rd Party Collections.
Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately
Negotiate payment arrangements and conduct payment reconciliation
Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis
Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues
Work closely with Management team to maximize collections and provide weekly reports. Interpret and understand contract terms to maximize collections
Perform related duties and special projects as assigned
Adheres to division of support's defined metrics

Required

Qualifications

Minimum of 2 - 3 years experience in Business-to-Business Accounts Receivable Collections
Strong knowledge of collection processes and AR Policies & Procedures.
Experience in handling portfolio of 200 – 300 accounts with minimum $1M AR Balance

Competencies

Problem Solving & Initiating Action
Stress Tolerance & Adaptability
Multi-tasking & Time Management
Accountability & Dependability
Building Trust/Integrity
Customer and Result Focus

Knowledge/Skills/Abilities

Required:

Excellent Customer Service Skills
Research and reconciliation skills
Excellent negotiation and customer service skills
Average proficiency with MS Excel and Microsoft Office Suite
Excellent verbal and written communications skills
Strong attention to detail and excellent follow-up skills
Ability to prioritize and manage multiple tasks
Must be able to work well with individuals at all levels inside and outside of the organization
Self-Starter with the ability to work with minimal supervision
Flexible to work overtime as required
Able to work in night shift
Salesforce Experience is a plus

Physical Demands and Working Conditions

Should be able to work in Night Shift, US Business Hours.

Acct Receivable Spec I