Job Description

Job Description

About Us

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the worlds leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

What You'll Do

Be responsible for engaging, retaining, and helping enable our customers. Suite of products. As a key customer advocate within the Customer Success team, the Customer Success Manager will be responsible for enabling and maintaining customer success through the lifecycle of the customer.
Establish highly effective relationships with senior (C-Suite) executives and key decision makers to ensure a close and successful long-term business relationship
Serve as the lead point of contact and ensure customers are receiving world-class service
Become a functional expert solutions and educate customers on the use and benefits of our products
Understand each customer's strategic goals and make recommendations based our products and industry best practices
Partner with sales to drive alignment for customer renewals and expansion opportunities
Monitor and maintain customer health score and proactively drive action throughout the customer lifecycle to reduce churn risk
Collaborate with internal teams to drive alignment, understand customer perceptions, and partner together to exceed customer expectations
Work closely with Sales, Support, Product and Professional Services teams to track optimization requests, best practices, technical recommendations, and ensure account issues are resolved quickly
Conduct quarterly business reviews and regularly interact with key stakeholders to deliver insights, product notifications, support notices, and operational reviews
Analyze data independently to discover insights to improve the customer experience
Prepare slide presentations and reports in a consumable customer format that delivers actionable insights
Partner with Marketing and Alliances to develop customer stories, case studies, and client references based on data driven results
Maintain expertise on industry trends/practices and competitive landscape

Qualifications

5-10 years of experience in customer success, technical account management,, solution architecture or other relevant functions serving mid-market to enterprise organizations
Experience working with cross functional teams to develop roadmaps, and supporting process improvements.
Strong communication skills, with ability to work with internal/external senior stakeholders.
Must have experience with negotiating and closing renewals and creating expansion opportunities
Ability to quickly grasp and distinctly explain technical and business concepts
Strong analytical skills, comfortable working with raw data to drive insights and action plans
Advanced problem-solving skills, ability to develop effective solutions to complex problems
Strong understanding of business processes and their implementation to enterprise applications
Exceptional organizational skills, experience coordinating concurrent projects in a high-pressure environment
Proven consultative sales skills, including the ability to articulate a clear, concise return on investment

Work Schedule

M-F 9pm to 6am Manila Time

Work Location

5th Floor, Asian Star Building 2402-2404 Asean Drive; Alabang 1781 Muntinlupa CIty, Philippines
Hybrid Set-up
Should have strong internet connection (minimum of 20 mbps)
Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the Im Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Muntinlupa City National Capital Region Company Website: http://outsourced.co Job Function: Customer Service Company Industry/

Sector: Outsourcing and Offshoring Consulting

What We Offer

About The Company

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