Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Duties/Responsibilities

Achieve specific sales targets and maximizing sale opportunities on each and every call

Use script and/or probing techniques to determine customer needs and offer the most appropriate product

or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance

Indicators (KPIs)

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to

build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide

resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

Qualifications

High school diploma with three to six months of sales experience preferred

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Basic computer navigation skills and PC Knowledge

Tolerance for repetitive work in a fast-paced environment

Ability to work as a team member, as well as independently

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional

tone and manner

Able to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

Customer Service Sales Representative

Customer Service Representative - Financial Tech - Sales Account

Customer Service Representative (Sales)