PCS, Excel, Word, Powerpoint, ITIL practices, IT Helpdesk systems

PCS, Excel, Word, Powerpoint, ITIL practices, IT Helpdesk systems

Dynamics 365, Servicenow, Microsoft Exchange Online, PowerShell, Microsoft 365, Azure Ad, Entra ID, OneDrive, Teams, Sharepoint, ITSM tools, zendesk

messaging platforms , Networking, Intune, Dns, Windows, Linux, Information Security, DHCP, Video Conferencing, Tcp Ip, Android, Azure, Vpn, Microsoft Exchange, Webex, Macos, Ios, Active Directory, telecommunication tools, MS Teams, collaboration tools, Zoom

IT Helpdesk or ticketing systems, ITIL practices

IT Support (Hardware and Software Troubleshooting), Customer Service Support IT Service Management (ServiceNow or similar tools), Network Management (Basic Networking and Connectivity), Problem Management and Root Cause Analysis

.NET, Azure, Operating Model Governance, System Development Life Cycle, MES business processes, SAP PP MM Sales Distribution, SAP IT Helpdesk support