Role Overview

The Customer Service & Sales Representative serves as the primary point of contact for customers, handling high-volume inbound calls and orders while actively identifying and maximizing sales opportunities. This role requires balancing excellent customer support, accurate order management, and proactive sales engagement through cross-selling and up-selling. The agent is expected to manage 50+ calls per shift, deliver a high-quality customer experience, and contribute to revenue growth in a fast-paced environment.

Job Details

Work Setup: Onsite (Bridgetowne Quezon City)

Location: Quezon City / Pasig City

Schedule: Shifting schedule

Requirement: Amenable to working onsite on any shift

Key Responsibilities

Customer Service Responsibilities

Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses

Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality

Answer incoming customer calls in a prompt, courteous, and professional manner

Accurately capture, update, and maintain customer account information and order details

Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs

Use effective listening skills and open-ended questions to fully understand customer requirements, with guidance and coaching as needed

Apply feedback from call monitoring and quality reviews to continuously improve service delivery and customer satisfaction

Handle multiple customer interactions while maintaining accuracy, efficiency, and attention to detail

Sales Responsibilities

Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history

Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements

Maximize sales opportunities during customer interactions without compromising service quality

Effectively communicate product features, benefits, and value propositions to customers

Meet or support individual and team sales targets while maintaining a customer-first approach

General Responsibilities

Collaborate with team members and request assistance when necessary to ensure accurate and timely resolution of customer concerns

Adapt to changing processes, tools, and customer demands in a fast-paced environment

Perform other related duties as assigned by management

Qualifications

Experience:

25 years of Customer Service experience, preferably with combined customer service and sales exposure

Candidates with more than 5 years of relevant experience are highly preferred

Skills & Competencies:

Excellent written and verbal communication skills

Strong customer service and interpersonal skills

Proven ability to cross-sell and up-sell in a customer-facing environment

Ability to type at least 30 words per minute with high data entry accuracy

Working knowledge of Microsoft Office applications

Strong organizational skills and attention to detail

Ability to retain information and apply critical thinking skills

Capable of handling multiple tasks and adapting to a dynamic work environment

Other Requirements:

Willingness to work onsite at Bridgetowne, Quezon City / Pasig City

Amenable to shifting schedules

Customer Service and Sales Representative - Seasonal

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