JOB DESCRIPTION:

Review completeness and compliance of all documents received.

Verify accuracy of agent and license information.

Analyze information to determine proper handling of work.

Encode agent, license and commission information in the system accurately.

Update existing agent record in the system, if needed.

Create and post correspondences, if needed.

Identify the next process based on the workflow and create necessary transactions.

Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

SKILLS AND QUALIFICATIONS:

Associate Role (Customer Service Representative)

Open to college graduates and undergraduate who have completed at least 1 year in college

Must have at least 1 year of BPO experience

Proficient in Microsoft applications

Must be willing to work full time onsite in Muntinlupa, Alabang

Must be flexible with shifts

Ability to adhere to current performance tool that team uses

Coachable - Seeks out and accepts feedback to improve personal performance

Associate Role (Customer Service Representative - Insurance Account)

Open to college graduates and undergraduate who have completed at least 2nd year

Must have 1 year of experience in financial/healthcare/retirement/insurance accounts

Proficient in Microsoft applications

Must be willing to work full time onsite in Muntinlupa, Alabang

Must be flexible with shifts

Ability to adhere to current performance tool that team uses

Coachable - Seeks out and accepts feedback to improve personal performance

Analyst Role

Open to college graduates and undergraduate who have completed at least 2nd year

Must have 2 years experience in retirement/insurance accounts

Proficient in Microsoft applications

Must be willing to work full time onsite in Muntinlupa, Alabang

Must be flexible with shifts

Ability to adhere to current performance tool that team uses

Coachable - Seeks out and accepts feedback to improve personal performance

Customer Service Associate and Analyst Roles - Insurance Account (Alabang)

Customer Service Associate - Insurance Account | Northgate, Alabang