Quality Assurance, Training needs assessments, Training experience in call center

Customer Service Skills, Training Development, Communication Skills, Coaching skills, Organizational Skills, Training Skills

Knowledge of US Collections Laws and Regulations, Coaching, Soft Skills Training, Training Delivery, Facilitation

Coaching, Content Quality Continuous Improvement, Knowledge of US collections laws and regulations, Training Delivery Facilitation, Data-driven mindset

Trainer Certification, Six Sigma Certification, Field collection or credit investigation, Knowledge of safety regulations and compliance standards, Training methodologies and techniques