Riders are the city’s new superheroes.
Before food delivery apps, a driver was your average gig. With the rise of Foodpanda, Two Any One, Kanguru, and City Delivery, the demand for home delivered meals has skyrocketed. We’ve become a culture of instant meals and rapid fast riders make it all possible.
It’s not just a matter of getting on a scooter and dropping off a chicken adobo before zipping off; being a good rider requires certain soft skills.
Dealing with tons of orders and the unpredictable moods of hangry customers is no walk in the park. Here are some skills you’ll need to qualify for superhero status.
1. Good interpersonal skills
You’ll be dealing with different types of people and communicating with them according to their personalities and moods. Be able to manage irate or rude customers, but more likely than not, you’ll be learning how to greet overjoyed patrons. You will be representing the company as a rider. So when interviewing for this role, show off your communication skills by asking lots of questions and appearing enthusiastic about the business.
2. Time management and organisational skills
It’s funny how everyone seems to get hungry at the same time. It’s inevitable you will receive many orders in a span of a few minutes. What traffic route will you take to ensure that the food stays hot? When interviewing for this role, discuss how you would plan routes to maximise drop offs. For extra brownie points, discuss how you will be able to save gas by driving efficiently.
3. Problem solving skills
Many unknown variables can happen when you’re on the road. Late food, bad weather, angry customers, traffic, to name a few. You will be working independently, so you can’t always rely on a manager or colleague for help. In an interview you will probably be asked how you would handle getting lost or having a flat tire. Be prepared to discuss how you would handle such situations.
4. Safe driving skills
Will you get that Sinugno to the customer without turning it into fish paste? Safety is first when riding, second is ensuring that the food doesn’t topple over in its casing. To ensure that you don’t get hurt on the job, always plan your route, don’t cut off people just save a few minutes, leave on time, and never text and drive. If you need to contact a customer while on the road, pull over before pulling out your phone.
Want to be a rider? Find a role today on Monster Philippines.