2-4 years
21 days ago
Job Description

Job Description

  • Engage Zoom partners about their renewals to retain as much business as possible
  • Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor
  • Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
  • Keep up-to-date notes on significant risk situations for proper forecasting.
  • Other operational tasks that are related to the Renewal's team day to day business
  • Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.


  • Two year's experience working in a SaaS or Cloud company is mandatory (preferably in sales, customer success, or renewals)
  • Presence and proficiency in social media such as LinkedIn is also a plus
  • Strong collaboration, negotiation, and relational skills
  • Customer churn forecasting, associated pipeline development, and management skills are required
  • A proven track record of client satisfaction, teamwork, and cross-functional collaboration
  • Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging in a customer meeting setting
  • Must have strong verbal skills with consultative professional business acumen
  • Must be detail-oriented, organized, ethical, responsible, & self-motivated
  • Salesforce CRM, Zuora, ZenDesk, and Tableau experience preferred
  • Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]BA/ BS or equivalent experience




Internet Research Skills
Verbal Skills
Relational Skills
Consultative Professional Business Acumen
Customer Churn Forecasting
Cross-functional Collaboration

KMC is the largest Flexible Workspace provider and Talent Sourcing Provider, dedicated to delivering customer-centric and highly-flexible solutions to businesses seeking to establish or expand operations in the Philippines.KMC has the largest portfolio of serviced offices and coworking space in the Philippines while providing dedicated offshore virtual teams to its clients from the US, Australia, Europe and Singapore. In addition to coworking and private offices, KMC designs and builds entire leased office floors for its Enterprise clients.

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