WFM Analyst-Real Time
Job Description
Overview
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
JOB TYPE
Industry
Function
Skills
Call Center
service levels
efficient call center enterprise
internal goals
customers
Job Source:
phcareers-ibex.icims.com