Trainer
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:
. Facilitate classes for employee competency development
. Review course curricula and provide feedback for continuous improvement
. Ensure Training Quality Guidelines/Processes are followed
. Provide the necessary documentation for all classes facilitated
. Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application
. Verify training effectiveness through observations conduct audits to validate effectiveness of training and track post training results
. Evaluate classroom feedback to find ways on how to improve class facilitation
. Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
. Design and develop instructional material for training courses that support employee competency development
. Identify gaps and come up with action plans for improvement
. Revise and improve existing materials to keep track with the developmental needs of employee
As Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
Join the A-Team and experience the A-Life!
JOB TYPE
Function
Skills
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of "big business." We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/