Tender Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

• Own Tender accounts E2E and have knowledge in length and breadth of the account being handled

• Own the calculation and update of the BAF adjustments per trigger period

• Deliver a timely and accurate output to key stakeholders/customers

• Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer / terms.

• Identify trends and work with teams to improve customer experience

• Focal point for Clusters act, as liaison between Cluster and GSC teams for the specific customer

• Ambassador for a Cluster towards the GSC organization and vice versa, helping address cross-functional/cross-process issues and continuous improvement

• Drive active engagement activities with the Cluster

• Drive joint initiatives between GSC and sales based on customer wise challenges

• Responsible for customer-specific performance monitoring, management, and discussion - IQ/IE, BOT/BOM

Required Education/Work Experience

• Substantial experience in Customer Service, Tender, Sales and Performance Management

• Experience in handling Customer Service transactions/processes and dealing with direct customers preferred

• Good verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers

• Ability to work under pressure and according to standard processes

• Strong service mindset with sense of urgency

• Detail oriented - ability to perform processes as per pre-defined design

• Knowledge of Tenders and Global freight forwarders systems

• Willing to learn and adapt to new challenges

• Basic knowledge on quotes / tenders is an advantage

• Good presentation and Microsoft excel skills

• Must have a critical analytical skills/foresee challenge

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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