Focused on keeping internal and external clients, line of business, satisfied with the voice and data as a service through handling and fixing any reliability issues, identifying risk, tracking, service metrics. Involved in getting services delivered.
Understand the implementation of specific aspects of front-end applications. Related to telecommunications, inter-networking, and external networking;
The role will provide project support, as well as operations, support required for telephony, telephony-VDI, telephony cloud functions including but is not limited to day-to-day O & M escalation support.
Day-to-day moves, adds, and changes, working closely with Global Payments Voice Team - for the GP supported centers
Will be trained to handle Avaya endpoints and Avaya configurations to address Avaya related escalation from regional sites
Support The Company's Visions and Mission, by aligning and supporting BTS line leaders on its objectives and goals.
Desired Skills & Capabilities:
2 years degree or equivalent is required.
Exposure in the field of Call Center, for at least 2 years
Understands IVR application, roles and integration
In-depth knowledge in Structured cabling principles
Knowledgeable in Network routing, DHCP Scoping, DNS
In-depth knowledge in Windows Desktop, Windows Security groups, IP address theory
2+ years work experience in IT team, and must be a team player
Candidate must be able to multitask and prioritize workload in a dynamic environment, and be able to work effectively in a team environment to accomplish organizational goals.
Candidate must have planning and problem-solving skills. Candidate must have the ability to logically and objectively analyze a problem, identify and isolate the root cause, propose and implement a solution.
Candidate must be proficient with Google Suite tools e.g. Google drive, Google meet and Ms Office tools e.g. Excel and Word. Knowledge of data filtering, summarizing, and reporting in Excel is a big plus.
Flexibility and objectivity are an absolute necessity for this challenging, but rewarding position. This is a shift-based position and some local travel may be required.
Team player who works well in situations requiring a high level of collaborative and empathy