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Technical Support Representative

MicroSourcing

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2-3 Years
11 days ago
27 Viewed
2 Applied

Job Description

POSITION RESPONSIBILITIES:
  • Respond to ticket-based email inquiries from our franchisees based on set procedures
  • Clarify any issues and determine the best recourse, and escalate issues as required
  • Follow up with franchisees via email to ensure any issues have been resolved to their satisfaction
  • Collaborate with the companyu0027s team to document all information in the support system
  • Conflict resolution in a friendly manner and in accordance with the companyu0027s brand ethos.
Qualifications
  • Bachelor's degree or equivalent experience.
  • 2 - 3 years of technical support experience.
  • Experience working in a fast-paced team environment within the technology sector.
  • Experience handling inbound contact center (email, portal, and voice).
  • Highly proficient in English, written and verbal.
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and work schedules.
  • Prior experience in a similar role is highly desirable.
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Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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Technical Support Representative

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Last Updated: 18-06-2024 06:36:31 PM
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