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Cobden and Carter International Inc

Technical Support Representative

Cobden and Carter International Inc

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0-1 Years
2 months ago
176 Viewed
99 Applied

Job Description

MAIN RESPONSIBILITIES:
  • Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
  • Proactively inform and report to the supervisor for support related issues
  • Recommend solutions to customer issues and concerns
  • Attend coaching sessions and participate in organizational activities
  • Interact with team members and other departments within the company
  • To be customer service oriented and to ensure customer satisfaction
  • Continuous pro-active effort towards improving customer satisfaction and our internal procedures.

QUALIFICATIONS:
  • At least 2nd year College Level or Graduate of an IT or Computer Science course
  • At least 6 months sales/customer service and/or technical support experience
  • Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
  • Knowledge in basic email client set-up is an advantage
  • Excellent English Communication Skills
  • Ability to remain calm and professional in all circumstances
  • Highly Motivated and Target Driven
  • Willing to work on shifting schedules
  • Solutions-oriented
LOCATION: IT Park, Cebu
WORK SET-UP: Onsite , Shifting (Dominantly Midshift / Nightshift)

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Last Updated: 14-05-2024 02:12:17 AM
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