Technical Support Engineer - Thermal HVAC System

Description

Provide technical support through customizing submittal documents and searching and processing Thermal Management sales opportunities that will allow the Vertiv Sales Representatives and their clients to close business quickly and supply the customers with the most accurate equipment selections and solutions for their applications, based on plans, specifications, and design condition.

Responsibilities

• Perform bid reviews on different FTP, builders exchange or contractor sites to search for Thermal Management product leads and opportunities
• Provide specification claim or credit report
• Provide customized submittal packages on Thermal Management products requested by the sales representatives and/or customers
• Perform daily customer engagement through calls and emails on tracking the status of the bids-to-quotes-to-orders transactions while identifying the results (won/lost/abandoned/cancelled) and reasons.

Skills and Qualifications

• 1-3 years of HVAC-R experience
• 1-3 years of customer service and sales technical support experience
• Bachelor's Degree in Mechanical Engineering or any HVAC-R equivalent
• P.R.C. license (preferred but not required)
• Refrigeration, electrical, and HVAC background or related technical degree.
• Above average communication skills (we have regular communication with our customer in the US and Canada)
• Knowledge on data center operation
• Good analytical and mathematical skills
• Excellent interpersonal and presentation skills
• Can work independently with minimal supervision
• Excellent time management and problem-solving skills
• Demonstrated industry, systems, and process knowledge
• Culturally attuned to customers around the globe
• Ability to maintain a positive working relationship

For industries:

• Background on Sales / Engineering Customer Service / Constructions / Manufacturing