Technical Services Lead

How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
What this job involves:
Leading Technical Services
You will be responsible for delivering superior technical services and overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you'll achieve excellence in managing critical operations and programs onsite with our client. You'll ensure the highest standards are delivered and best practices implemented consistently. You'll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.
This role will manage technical services vendor partners, site technicians and assistants Managers in Philippines, Cebu.
Responsible for providing outstanding client service, you'll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery.

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  This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies
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  Demonstrate good team management skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account
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  Support and help grow the Technical Services Team by being a positive role model
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  Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems
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  Responsible to manage 24-Hr emergency alarms on client premise
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  Must be prepared to manage call-outs and support out of normal working hours where applicable
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  Work closely with the Site Services Manager and the Team to support smooth daily operations
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  Prepare and provide input for Monthly Management Reports (MMRs) on Technical Services highlighting each month's progress and achievements to the client.
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  Support JLL EOS CMO program and timely Incident Management/Reporting
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  Be diligent and decisive in ambiguous situations.
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  Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently.
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  Manage all building automation systems (BMS, Lighting Control system, BOS)
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  Manage, supervise and develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
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  Responsible for client premise inspection and safety standards are used to comply with client, JLL and local guidelines
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  Responsible for managing the building shutdown activities and coordination support to stakeholders
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  Supporting stakeholders to any request related to facilities
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  Facilitate the 6-monthly/Annual emergency fire drill
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  Coordinate special projects as directed by JLL or client
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  Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
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  Management of hard services vendors.
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  Proactive in raising and resolving critical issues.
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  Able to manage project works independently.
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  Handled PO & Invoice process for hard services in AUNZ
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  Act as EHS Champion
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  Sustainability Ops administrator
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  Involved in high level coordination with various teams. Example: Base Building, Google EHS, Google WSM, Project management team in CBRE.
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  Conducts training to the team and other Google teams on building services and JLL policies (ex. Safe Permit, CMO).
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  Knowledge and experience in the change management process for shutdown works.
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  Knowledgeable in the handover documentation at AU
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  Training the team on CMO and risk management.
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  Proactive always seeking to get a better solutions
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  Focus on Corrigo asset updates, ongoing Coorigo WO follow ups and closure.
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  Have an innovative and growth mindset

Act as a coach and mentor
You'll play a key role in actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success. You'll play the role of coach, motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible.
Prioritizing the facilities needs-always
Experienced in technical services, you'll be on top of all the mechanical, electrical, plumbing and civil works needed while managing office and lab facilities. Likewise, you'll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You'll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services standards. You'll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you'll also spearhead and implement cost saving and energy programs, improving efficiency and minimising environmental impact will see you succeed in this role.
Putting critical plans and reports in place
Planning is a big part of your mandate. In this role, you'll take charge of planning and supporting technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You'll be supporting regular audits with a focus on cost savings, risk management and energy management. You'll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.
Winning our clients trust
As Lead Site Technical Services, you'll be working with our client and will build strong relationships through your proactivity and engagement. You'll make sure that the client's expectations are met every time, being the go-to person for any technical services related queries for Philippines, Cebu offices.
What this job involves:
Sound like you To apply you'll need to be:
Experienced in Technical Services
For this role, you'll need a minimum of 5-7 years experience in engineering or technical services delivery in a facilities management environment.
This should include a minimum of 3-5 years experience in managing the team and contract of works. Furthermore, a strong knowledge of occupational safety requirements, sustainability, and improvement initiatives may help you land the job.
A degree or a professional qualification in Engineering / Technical Services would be an advantage. Experience in digital buildings knowledge is an added advantage.
Experience in managing minor projects will be an added advantage.
Well rounded skills
As Lead Site Technical Services, you will undeniably have very strong technical / engineering skills, for this role we're looking for the full package, so you'll need to demonstrate your expertise in interacting with a wide range of stakeholders and team members in Philippines, Cebu offices. Impeccable people skills will be a must have for this role as you'll enjoy working within a diverse and inclusive team. You'll take the time to listen to people in order to apply your expertise and create maximum positive impact. May need you to be available to support 24/7 during an emergency situation. Knowledge of budget related expertise is expected.
An eye for detail
Do you have an eye for detail Attention to detail combined with high level analytical skills are vital for success in this role, you'll analyse qualitative and quantitative information and translate this into strategic deliverables.Good communication skills as you will be interacting with regional level stakeholders. As you will be conversing with the client and site team in English, there is a requirement for you to be proficient in the English language.
Great organisational skills
We operate in a fast paced, high volume environment and you'll need to keep up to speed. To do so you'll have great time management and organisational skills, be good at meeting deadlines and be able to adapt to changing requirements.
Location: On-site -Cebu, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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