Technical and Order Delivery Support (WFO)

2-3 years
3 days ago 1 Applied
Job Description

Job Description

Technical Support Task:

  • Answer incoming calls from clients, create support tickets, and meticulously record fault details in the system.
  • Promptly respond to both new and existing support tickets and Resolve network and communication problems accurately.
  • Conduct remote configuration and troubleshooting of customers routers and internal networking systems to ensure uninterrupted internet connectivity.
  • Remotely configure, troubleshoot, and make adjustments to customers Unified Communications Services or Telephone Systems.
  • Perform remote diagnostics on customer mobile services through our system to identify and resolve technical issues efficiently.
  • Maintain clear and professional communication with clients, effectively managing their expectations while actively resolving their issues.
  • Collaborate with partners, vendors, and third party providers as needed to address client concerns.
  • Proactively monitor and sustain client environments to prevent potential issues.
  • Participate in all products, operations, support, process, and administration-related training sessions, ensuring continuous compliance with policies and regulations.

Order Delivery Task:

  • Reach out to customers to confirm order details and review installation checklists. Work closely with the provisioning team to ensure accurate order processing.
  • Vigilantly oversee customer orders from initiation to completion, consistently upholding a high level of customer service throughout the entire order delivery process.

Qualifications And Requirements

  • 2-3 years experience in remote support, providing end-user assistance to clients.
  • Exhibit strong problem-solving skills with a genuine passion for technology.
  • Demonstrate effective communication abilities, particularly over the phone.
  • Have a keen eye for detail in assessing and completing tasks.
  • Effectively handle business inquiries with a consultative approach.
  • Show proactive initiative and a results-oriented mindset.
  • Demonstrate proficiency in computer skills and a capacity to adapt to and master new applications and systems.
  • Possess essential knowledge of the Internet, Networking, SIP Telephony, Unified Communications Services, and Telephone Systems.




telephone systems
end-user assistance
sip telephony
unified communications services
Job Source:

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.