Technical and Customer Service Support

0-2 years
12 days ago 1 Applied
Job Description

Global Customer Support Associate

Are you driven by a passion for delivering exceptional customer experiences Do you possess a natural empathy for understanding and resolving customer needs If so, we have an exciting opportunity for you to join our dynamic team as a Global Customer Support Associate.

About the Role:
In this role, you will become an integral part of our international team dedicated to helping customers maximize the value of our product. Your primary responsibility will be to engage with customers through various channels such as in-app chat, email and video conferencing, addressing their inquiries and concerns promptly and effectively.

Key Responsibilities:
  • Deliver unparalleled customer experiences, ensuring every interaction leaves a positive impression.
  • Master the intricacies of our product, PandaDoc, to efficiently resolve customer issues and inquiries.
  • Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Collaborate closely with cross-functional teams globally to deliver world-class customer service.
  • Get to know CRM integrations and how to troubleshoot more advanced issues

About You:
  • Strong written and verbal communication skills. Business English Proficiency required
  • Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
Desirable Skills (Bonuses):
  • Interest in SaaS and web applications.
  • Basic knowledge of the software development process and system design.
  • Experience in monitoring technical or product metrics.
  • A great sense of humor and the ability to connect with customers on a personal level.
  • Fluency in additional foreign languages (please specify if applicable).




monitoring technical
product metrics

Founded in 2006, we pioneered a new way of offshoring. This model involves setting up an overseas division of your company and getting a local specialist to handle facilities, IT, labor laws, recruitment and HR, while you retain control over quality and productivity. Today, we&#8217&#x3B;re still one of the largest and most experienced offshoring providers in the Philippines, with 400+ active clients and 6,000+ employees. We operate within purpose-built, class-A facilities that are strategically located for access to Manila&#8217&#x3B;s most talented people. We&#8217&#x3B;re backed by our Australian parent company, Probe and we&#8217&#x3B;re ISO certified.

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