We are seeking a results-driven
Team Manager– Medical Billing to lead and support a team of medical billers in delivering high-quality, compliant, and efficient revenue cycle operations. The ideal candidate will have strong expertise in physician billing, denial management, and accounts receivable follow-up, combined with proven leadership and coaching capabilities.
This role is responsible for driving team performance, maintaining SLA compliance, ensuring billing accuracy, and fostering continuous improvement within the billing operations team.
Key Responsibilities
- Supervise and manage the daily performance of Physician Medical Billers
- Monitor productivity, quality, turnaround time, and SLA adherence
- Provide coaching, feedback, mentoring, and performance management support
- Handle escalations involving claim denials, rejections, and AR follow-up
- Conduct quality assurance reviews to ensure billing accuracy and compliance
- Support onboarding, training, and continuous development of team members
- Ensure compliance with CMS-1500 guidelines, HIPAA regulations, and payer requirements
- Coordinate with Operations, QA, Training, and Client Services teams to achieve operational goals
- Identify process improvement opportunities to enhance efficiency and collections performance
- Prepare and present team performance reports and operational updates
Qualifications
- 3–5 years of experience in Physician Medical Billing or Revenue Cycle Management
- 1–2 years of leadership or supervisory experience preferred
- Strong knowledge of CMS-1500, CPT, ICD-10, HCPCS, denial management, and AR follow-up
- Experience with physician billing systems, EMR/EHR platforms, payer portals, and clearinghouses
- Strong communication, leadership, coaching, analytical, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment with high attention to detail and commitment to quality and compliance
- Experience handling US healthcare accounts and prior BPO or healthcare outsourcing experience is an advantage
