Job Description
TEAM LEADER
HEADCOUNT NEEDED: 3
Job Details
- Direct line management for Helpware with a size of 10-15 agents.
- Excellent (near-native) written English is a requirement for this job
- Amazing customer support, phone support experience preferred
- Tech-savvy and Advanced proficiency in G-Suite/MS-Office
- Sales or Ecommerce experience and understanding of sales metrics and drivers
- Great eye for detecting team, employee risk before it becomes an issue
- Track record of building positive relationships with employees and partners
- Strong work ethic and a talent for bringing out the best in others
- Passionate about sharing knowledge and helping others
Qualifications;
- 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
- Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or Work Environment.
Job Type: Full-time
Benefits
- Company Christmas gift
- Health insurance
- Paid training
- Pay raise
- 13th month salary
- Bonus pay
- Performance bonus
Schedule
- 8 hour shift (Shifting Schedule)
