Systems Engineer - Linux / Onsite Makati

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

ANTlabs is a network technology company based in Singapore. ANTlabs specializes in providing network access management devices centered around Hospitality, Large Venue Networks, Telco and ISP.

About the Role

Your job scope involves providing end customers and partners with in-depth technical assistance in the use of company's products and solutions, cooperate with sales and professional services teams to ensure ongoing customer success and satisfaction, and participate in the creation and maintenance of support documentations.

What you'll do

Project Support. Understanding of scope environment of project support, able to analyse technical problems down to problem isolation
Product Support. Part of the technical escalation path for product support, able to analyse technical problems down to problem isolation
Research into possible solutions for the problem and propose where required
Required to travel to customer sites to perform operation maintenance, investigation and analysis of technical problems and eventually recovering of services to functional state
Perform weekly rotational on call standby
Able to perform shell scripting and software application building/maintenance