Responsibilities
Functional or Technical Expertise:
- Manage and assist team daily service operations of projects which includes status review and perform learning analysis to meet objectives and targets on time.
- Establish achievement of key performance indicators (KPIs)
- Execute work processes and procedures.
- Analyze the quality of course content to ensure the learning solutions are aligned to the desired outcomes and business metrics established by key stakeholders
- Manage and maintain learning technology accounts
- Coach, guide and train team members by providing ideas and workaround on how to carry out the respective tasks towards providing excellent service
- Support in development of effective courseware with scripts, training video, graphics, animation, and interaction to reinforce learning objective while adhering to project requirements and timeline.
- Consider localization requirements and build modular content to improve productivity
- Complete training content development
- Maintain training materials, courseware, and online content, to ensure that information is current and accessible
- Revise and enhance existing training materials and content based on feedback and measured impact
Skills and Qualifications
- Bachelor's degree preferably in (Information Technology, Multimedia/Graphics Design, Organization Development) or equivalent work experience.
- Minimum of 3 years of experience in Instructional design with supervisory experience and proven methodologies
- Experience with Articulate Rise, storyline and/or any other online course creation platform
- Mastery of training solutioning, instructional design process for traditional and online training material development, and training evaluation
- Ability to write effective copy, instructional text, audio and video scripts
- Knowledge of computer technologies and the technical processes involved
- Knowledge of learning models and presentation technology knowledge
- Experience in Learning Management System
- Proficient in both traditional and virtual training facilitation
- Previous experience in training, curriculum design, training needs analysis, and training evaluation
- Advanced skills in Microsoft Office applications (MS Word, MS PowerPoint, and MS Excel)
Competencies:
- Strong project management skills
- Strong verbal and written communication skills
- Strong visual design sense, highly creative, and innovative
- Organized and self-motivated
- Strong problem-solving ability
- Demonstrate the ability to breakdown and deliver a complex message to a variety of audiences
- Technology savvy
