With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.
Patient Support Coordinator, be 100% YOU with MicroSourcing!
A Patient Support Coordinator (Substance Use Disorder Program Coordinator) is expected to:
Complete individualized patient-centered care plans and provide chronic care management services using our CCM software.
Manage frequent contact with patients to provide care coordination, and support, and manage compliance with the Chronic Care Management program to increase positive outcomes.
Maintain ongoing communication to and from Primary Care or Psychiatric Clinician or designee regarding emergent patient needs and or life-threatening episodes.
Document all client communications both verbal and written, in an accurate, efficient, and timely manner
Manage up to 500 members.
Coordinate with schedulers to make appointments/Verify if all members have all required appointments.
Check on members medication if needed.
Qualify all or as many members as possible for the end of the month.
Add all qualified members for Billing.
Call members if needed.
Created Care Plans/ Update Care Plans as needed.
Review member's charts as needed
What it takes to be part of our team: Medical Assistant, LPN, RN, or someone with 3-5 years of clinical experience Preferred (not required)
Effective oral written, and phone communication skills
Works well independently with strong organization, collaboration, and time management skills
Knowledge of clinical practices and diagnostic and treatment procedures
Ability to use good clinical judgment and critical thinking skills, and to interpret/adapt/apply guidelines and protocols.
BILINGUAL speaking is a plus
Must have experience working with Electronic Health Records (EHR) software as a user
Ability to develop and build trusting relationships with patients and partner practices.
The ability to thrive in a fast-paced environment
Work independently on assigned tasks.
Stay focused on ongoing quality and daily productivity requirements.
Must be highly motivated, and results-oriented with strong skills in presenting, communicating, organizing, multi-tasking, and time management skills
Solid problem-solving and consultative skills.
Excellent customer service skills demonstrated by positive feedback
What's in it for you
MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.
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