Startup Generalist (Work From Home)

Persona is where the world's best companies and the world's best talent meet.

We place exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. One person, one dedicated client, built to last.

The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are accepted. If you make it, you join a network of people who have cleared a standard most companies couldn't recruit for on their own, and you get the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.

Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but the systems that connect talent to opportunity are broken. We're rebuilding them, and we've grown into one of the fastest-growing companies in the global talent industry doing it.

We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that's you, we'd like to meet you.

Role Summary

A highly organized Startup Generalist who can bring structure, momentum, and clear communication across a busy, multi-department environment. This is a Chief-of-Staff-style role with broader scope. You'll partner closely with founders/CEO, jump into whatever needs solving (strategy, ops, comms, hiring, special projects), build systems where none exist, and act as a general-purpose operator. Ideal for someone who thrives in ambiguity and wants exposure across the entire business.

Key Responsibilities

• Partner directly with the founder/CEO across strategy, operations, communications, and special projects
• Coordinate day-to-day activity across sales, installation, purchasing, service, vendors, and leadership
• Build operational dashboards and systems where none exist (priorities, schedules, vendor updates, job statuses)
• Run customer and franchise communications: triage, respond, ensure follow-through
• Provide general administrative support; close cross-departmental loops; standardize internal processes
• Support the CEO with inbox triage, calendar, deadline tracking, prioritization, and communication prep
• Coordinate travel, light personal admin, and occasional home-related support
• Provide light bookkeeping: monthly reconciliations, sales tax tracking, basic financial organization
• Pick up ad hoc projects across hiring, marketing, finance, and product as priorities shift
• Identify gaps in the organization and propose where to invest next

Required Qualifications

• 3-5 years of proven experience as an Operations Specialist, Chief of Staff, Executive Assistant, or Startup Generalist
• Strong organizational and project coordination skills across multiple workstreams
• Proactive, resourceful, and comfortable working independently with minimal oversight
• Excellent verbal and written communication across departments and stakeholders
• Tech-savvy; comfortable learning new tools quickly
• Customer service mindset; ensures issues are followed through
• Basic familiarity with bookkeeping (or willingness to learn)
• Fully fluent in English
• Ability to commit long-term and full-time

Preferred Qualifications

• Prior experience at an early-stage startup (Seed to Series B)
• Exposure to multiple business functions (ops, marketing, sales, hiring, finance)
• Familiarity with founder-led environments and startup ambiguity

Tools & Technologies

• Notion, Airtable, Asana, ClickUp, Google Workspace, Slack, Loom, QuickBooks (light), Calendly, Zapier or Make, ChatGPT or Claude

Core Competencies

• Comfortable with broad scope and ambiguity
• Builder of systems where none exist
• Strong founder-radar: knows what to escalate vs. solve
• Strategic curiosity paired with execution discipline
• Discreet and trustworthy with sensitive information

What We Offer

• Best salaries in the industry
• Work from anywhere permanently
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• A warm, people-first company culture
• Get paid in your currency of choice
• Additional benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.