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0-2 Years
4 days ago
26 Viewed
0 Applied

Job Description

Key Responsibilities

  • Operations Employee, who processes tasks related to the junior account openings for I) investment & II) variable savings products
  • Main tasks include:
  • Follow straightforward mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedure.
  • Capture personal data of Junior applicant from application form (Name, address, birth date)
  • Link Junior to legal representatives data (if existing customers) or
  • Capture legal representatives personal data and link to Junior account
  • Check birth certificates, signatures and legitimation documents and WPHG declaration (IP only)
  • Activate savings product and if applicable investment product in IT system
  • Trigger delivery of mail containing relevant account opening documents & access data
  • Communicate with 2nd level support at ING Germany if customer documents are incomplete or in case of escalation need (TBC)
  • Ability to render overtime during volume surge / as needed
  • Ability to correct the returned defective cases processed by the officer
  • Ability to speak in German during Prozesscheck calls with DE Counterpart
  • Ability to conduct 4 eye check to PH team as part of First-Time-Right approach


ING Business Shared Services (IBSS) Manila started in 2013 in the Philippines and provides global support services for ING Bank in areas such as financial markets, lending services, client due diligence/on boarding activities, risk management, retail operations, and IT. We are located at the World Plaza building in Bonifacio Global City, Taguig City


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