Service Operations Analyst

Our Identity Access Management team is looking for an Identity Access Management Analyst or Service Operations Analyst to contribute to the incident and service request management and project support activities of Macquarie.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

What role will you play

As part of a cross-functional agile team, you will be responsible for supporting infrastructure system and business application access administration activities at Macquarie.

You will also be applying technical expertise to create new solutions and enhance existing ones, ensuring critical system security and compliance to set controls standards. Additionally, you will be working with key stakeholders in problem investigations, defect analysis, identifying and implementing solutions and driving improvements.

What you offer

• At least 3 years experience in Identity Access Management or in a similar function
• A Bachelor's degree in IT or a related field
• Knowledge of database architecture and scripting including SQL and Oracle
• Experience in SDLC, Agile development, or DevOps methodologies
• Experience using service management tools such as Remedy, Helix or ServiceNow
• Excellent English communication skills, both written and verbal
• Knowledge and experience with Active Directory, Database Access Administration, UNIX, PowerShell, Sailpoint IIQ and AWS or other Cloud environments.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks parental leave for primary carers
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our commitment to Diversity, Equity and Inclusion

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of empowering people to innovate and invest for a better future is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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