Service Delivery Senior Manager

About the role

As the Service Delivery Senior Manager at Philtech, you will play a vital role in ensuring the reliability, scalability, and efficiency of our critical cloud-based systems. In this full-time position based in Taguig City Metro Manila, you will lead a team of talented Site Reliability Engineers, driving the development and implementation of best-in-class site reliability engineering practices.

What you'll be doing

• Oversee and coordinate the work of the Site Reliability Engineering team, providing technical leadership and mentorship
• Design and implement highly scalable, fault-tolerant, and self-healing cloud infrastructure and systems
• Develop and automate processes to proactively monitor, maintain, and improve the reliability and performance of our mission-critical applications
• Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring optimal system uptime and responsiveness
• Continuously research and implement the latest SRE best practices, tools, and technologies to drive innovation and improvement
• Develop and maintain comprehensive documentation, playbooks, and training materials to support the team and knowledge transfer
• Provide on-call support and incident management to ensure rapid resolution of production issues

What we're looking for

• Extensive experience (10+ years) in site reliability engineering or senior-level systems administration roles
• Proven track record of leading and mentoring high-performing SRE teams
• Has strong experience on Operations (Support-Incident Management and Maintenance-Problem Management)
• Deep technical expertise in cloud infrastructure, automation, and distributed systems, with proficiency in tools like Kubernetes, Terraform, and Prometheus
• Has experience on Releases and Development
• Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams
• Strong understanding of software development life cycles and agile methodologies
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
• Bachelor's degree in Computer Science, Engineering, or a related technical field

What we offer

• Competitive salary and annual performance-based bonuses
• Comprehensive healthcare and insurance benefits
• Generous paid time off and flexible work arrangements
• Opportunities for professional development and career advancement
• Collaborative and innovative work environment with a focus on work-life balance

About us

Philtech is a leading provider of innovative technology solutions in the Information and Communication Technology industry. Our mission is to empower businesses with cutting-edge technologies that drive digital transformation and growth. With a strong track record of success and a talented team of professionals, we are committed to delivering exceptional value to our clients and creating a rewarding work environment for our employees.

Apply now and join our dynamic team as the Service Delivery Senior Manager at Philtech!