Service Assurance Technician Tier 2 | Alabang

2-4 years
19 days ago
Job Description

The Service Assurance Technician Tier 2 should be proficient in two or more technical disciplines (VoIP / SIP, Data, Transport and Unified Communications). Have a basic understanding of telephony including some data network background. Acts as liaison between customers and company personnel in managing requests or issues. Ensures safeguarding of confidential information accessed in the performance of duties.

YOU DESERVE THE BEST - Enjoy these Perks!
  • Day 1 HMO for employees
  • Continuous career development and certifications
  • Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
  • Mental health consultations
  • Access to Medical Team on Day 1
  • Life insurance
  • Paid-time offs
  • Annual Appraisal based on merits
  • Free Daily Meals
  • Employee referral programs
  • Regular awards and recognitions
  • Employee Savings Program

This is where youu0026rsquoll shine:
  • Knowledge with SIP and VoIP protocols, IP routing, and Ethernet switching.
  • Provides qualitative technical service assurance support to internal and external customers.
  • Maintaining Service Level Agreements (SLAs) and Service Level Objectives (SLOs) on incidents.
  • Responsible for service assurance for all first and second-level network troubleshooting for switching, data services, and transport including call routing, switch translations, data routing, internal network transport topology, and last-mile transport to customer demarc.
  • Repairs, programs, and maintains telecommunications equipment and services from remote location, including upgrades and management of services.
  • Remains in compliance with company requirements and performs other related duties as assigned by the management.
To be amazing in this role, youu0026rsquoll need:
  • Can establish priorities and work independently on projects.
  • Must have basic keyboarding skills at 30wpm.
  • Skilled at reading and interpreting technical instructions as applicable to job duties.
  • Ability to work under pressure and meet deadlines.
  • Maintain accurate customer-related documentation and database information.
  • Provide feedback to the supervisor regarding our level of service and feedback from customers.

Must have ATLEAST one (1) of the following Certifications:

SIP Certification

Networking & Professional Certifications
- CCNP Enterprise
- CCNP Security

Mitel Certification
- MiVoice Business Core
- MiVoice BusinessAdvanced
- MiVoice Business Networking
- MiVoice Business Hospitality
- MiVoice Border Gateway
- Micollab
- MiContact Center Business
- MiContact Center Office
- MiVoice Office 250
- MiVoice Call Recording u0026ndash Oaisys, end of life now
- ASC Call Recording

Apply now and unlock various opportunities for growth, rewarding perks and benefits, and a company that you can be proud of.



MiVoice Business Core
MiVoice Call Recording
ASC Call Recording
switch translations
MiContact Center Business
MiContact Center Office
CCNP Enterprise
MiVoice Border Gateway
MiVoice Office 250
MiVoice Business Hospitality
data routing
MiVoice Business Networking
last-mile transport
internal network transport topology
MiVoice BusinessAdvanced