Senior Application Engineer (SQL, Unix)

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The world of finance moves fast. At FIS, weu2019re faster. Our teams are empowered to learn, grow, and make an impactu2013in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, weu2019d like to know: Are you FIS

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What you will be doing:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• May be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.

• Review support transition checklists received from implementation.

• Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.

• Liaise with technical support teams to address critical technical support items and assist the team with client triage sessions.

• Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.

• May select, develop, and evaluate personnel to ensure the efficient operation of the function.

What you will need:

• Must have at least 5 years of experience in be writing basic sql queries.

• Knowledge on debugging and analyzing log files

• Basic Unix Commands u2013 Good to Have

• Understanding of FIX u2013 Good to Have

• Strong analytical, organizational and time management skills

• The ability to work independently

• You are an excellent communicator and strong problem-solve

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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