Job Summary
The Sales Support Associate – Export Sales provides operational and administrative support to the export sales team to ensure smooth order processing, shipping coordination, and customer service for international clients. This role plays a key part in managing documentation, tracking shipments, coordinating with internal teams, and maintaining strong relationships with global customers.
Key Responsibilities
1. Order Processing & Coordination
- Process export sales orders accurately and timely in the system
- Coordinate with production, logistics, and warehouse teams to ensure on-time order fulfillment
- Monitor order status and provide regular updates to the sales team and clients
2. Export Documentation
- Prepare and review export documents such as commercial invoices, packing lists, certificates of origin, and shipping documents
- Ensure compliance with international trade regulations and company policies
- Coordinate with freight forwarders and customs brokers
3. Customer Support
- Serve as a point of contact for international customers regarding order status, inquiries, and issues
- Assist in handling client concerns, complaints, and after-sales support
- Maintain strong customer relationships through responsive communication
4. Logistics & Shipment Tracking
- Coordinate shipments and arrange bookings with freight forwarders
- Track shipments and update stakeholders on delivery status
- Resolve shipping delays or issues proactively
5. Sales & Administrative Support
- Support the export sales team in preparing quotations, proposals, and reports
- Maintain and update customer records, pricing, and sales data
- Assist in sales forecasting and reporting
6. Compliance & Coordination
- Ensure adherence to export regulations, documentation requirements, and company standards
- Collaborate with finance for invoicing, payment tracking, and credit documentation
- Support audits and compliance checks when needed
Qualifications
- Bachelor's degree in Business Administration, International Trade, Logistics, or a related field
- 1–3 years of experience in sales support, export operations, or logistics (preferred)
- Knowledge of export documentation and international shipping processes is an advantage
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or order management systems is a plus
