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Sales Force Automation Analyst (Contract)

JTI (Japan Tobacco International)


    Job Description

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5-7 Years
16 days ago
20 Viewed
0 Applied

Job Description

We are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI.And why we've been awarded Global Top Employer status, ten years running.

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Learn more:

Department:Sales - Trade and Commercial Planning

Location:Taguig, Philippines
Reporting to:Sales System and Master Data Manager


You act as the in-house expert supporting technical functionality of Sales Force Automation solution (SFA), create & maintain procedural data activitty and act a support function in generating historical reports to other functions


  • Sales System (SFA solutions) Support and Maintenance
    - Provide support on SFA system setup, administration, configuration, maintenance and optimization
    - Monitor active SFA and back office users and ensure the correct access level based on function and role
    -Participation in Business Testing related to Application Change Requests, Systems Upgrade or deployment of fix to resolved system bugs
  • Customer Master Data Territory Master (CMD) Reporting
    - Provide periodic report on Customer master data findings to its stake holders
    - Assist in the configuration on route realignment, transfer of customer from branches or per channel
    - Continuously review processes and recommend improvement opportunities
    - Establish process for the setup and maintenance of Territory Boundaries in alignment with SIBI and RTM teams
    - Perform regular update of Territory Boundaries and customer tagging in collaboration with field M&S leaders
  • Technical Support, Testing and Training Assistance
    - Build and Maintain desktop procedure of SFA system as guide to its internal and 3rd Party Users
    - Conduct online & physical system training to newly on board field sales and back office
    - Prepare and build survey based on internal requirements from Field Sales, Marketing and Finance
    - Provide status/feedback to customer on pending issues/errors encountered and monitor until resolution
  • Adhoc Reporting
    - Assist request from Field Sales, Marketing and Finance on generating historical data from TME
    - Collaborate with Route to Market Team on system configuration requirement based on business direction
    - Assist in report generation on New Product launches and Limited edition pack sales performance


  • ABachelor's degree,or higher in Business, Computer Science, IT or any other highly quantitative fields
  • Minimum 5 years experience in operational support, database management, preferably with multinational FMCG.
  • Data reporting and analysis, important metric & performance measurements
  • Trade survey planning, execution
  • Excellent analytical system knowledge (Tableau, Microsoft Power BI, SQL)
  • Good understanding of commercial analysis (Retail Audit, Tracker, Trade Marketing and Sales critical metrics)
  • Familiar with Route to Market, Trade Segmentation, Trade Marketing Execution, Channel Planning
  • Functional knowledge in IT processes (e.g. incident, problem, system change request)
  • Familiar with Systems Development Lifecycle and deal with 3rd party solutions provider
  • Company and Business Knowledge
  • Sales System


  • Be covered with medical insurance and HMOupon hiring, with HMO dependent coverage and medicine allowance
  • Receive bonuses and cash allowances such as meal and transport allowance
  • Have access to over 200 company training
  • Well-being programs for employees
  • Opportunities for your career growth
  • Recreational facilities in the office - Videoke, billiard and table tennis
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.


Thank you very much for applying! We will make sure to provide you feedback within the next two weeks.


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Last Updated: 18-05-2024 11:55:16 PM
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