We are seeking a highly organized, service-oriented, and proactive Project Manager – Attendee Experience & Event Operations to oversee front-of-house operations for corporate meetings, conferences, and large-scale events. This attendee-centric role is responsible for delivering a seamless, professional, and welcoming registration and guest experience throughout the entire event lifecycle.
As the Subject Matter Expert (SME) for attendee experience, you will serve as the primary point of contact for event participants, ensuring they receive exceptional support before, during, and after each event. The ideal candidate thrives in fast-paced environments, excels at real-time problem-solving, and is passionate about providing outstanding hospitality and customer service.
Key Responsibilities
Attendee Experience & Front-of-House Operations
- Serve as the primary attendee-facing Subject Matter Expert (SME) for all event-related inquiries and support.
- Lead and manage front-of-house operations, including registration desks, check-in counters, attendee flow, and guest services.
- Deliver a seamless, professional, and welcoming experience for all event participants.
- Welcome attendees onsite and provide guidance, directions, and support throughout the event.
Registration & Event Coordination
- Oversee attendee registration processes and ensure timely distribution of invitations, confirmations, and event communications.
- Verify attendee lists, badges, credentials, and access requirements with a high level of accuracy.
- Maintain accurate attendance records, registration data, and event documentation.
- Troubleshoot registration issues, attendee concerns, walk-ins, and last-minute changes efficiently.
Stakeholder & Vendor Collaboration
- Coordinate closely with event planners, organizers, vendors, and internal teams to ensure flawless event execution.
- Support event logistics and operational planning to enhance the overall attendee experience.
- Monitor attendee feedback and onsite experiences, implementing improvements as needed.
Service Excellence
- Proactively address attendee questions, concerns, and special requests with professionalism and urgency.
- Uphold company and client brand standards while delivering exceptional hospitality and service.
- Remain calm, adaptable, and solution-oriented in high-pressure environments.
Qualifications
- Must be based in Mexico.
- Must possess a valid U.S. Work Visa and be eligible to travel to the United States.
- Willingness and ability to travel 25%–50% of the time.
- 5+ years of experience in hospitality, event management, conference operations, guest services, or related fields.
- Proven experience in attendee-facing or guest-facing roles such as front desk, concierge, guest services, registration management, or event operations.
- Experience supporting corporate meetings, conferences, trade shows, or large-scale events.
- Strong customer service, interpersonal, and communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities and adapt to changing event requirements.
- Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and event registration systems.
- Experience using event management and registration platforms such as Cvent or similar systems.
- Formal education or training in Hospitality Management, Tourism, Event Management, Business Administration, or a related field.
- Experience working with international attendees and cross-functional event teams.
- Bilingual proficiency in English and Spanish is highly preferred.
Perks
- Permanent Work From Home
- Leave Credits
- Monetary Allowance
- Annual Bonus
- Weekly Paychecks
- Fixed Weekends Off
- Thriving Company Culture with Complete Autonomy
- Exclusive Specialized Training Programs
- Unlock Your Potential with a Highly Competitive Salary
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Who are we
BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!
Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.
