. Coordinate internal resources and third parties/vendors for the flawless execution of projects
. Clear Communication when needed
. Ensure that all projects are delivered on-time, within scope and within budget
. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
. Ensure resource availability and allocation
. Develop a detailed project plan to monitor and track progress
. Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
. Measure project performance using appropriate tools and techniques
. Report and escalate to management as needed
. Manage the relationship with the client and all stakeholders
. Perform risk management to minimize project risks
. Establish and maintain relationships with third parties/vendors
. Create and maintain comprehensive project documentation
. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
. Delegate project tasks based on junior staff members individual strengths, skill sets and experience level.
. Track project performance, specifically to analyze the successful completion of short and long-term goals
. Meet budgetary objectives and adjust project constraints based on financial analysis
. Develop comprehensive project plans to be shared with clients as well as other staff members
. Stakeholder Management, both on client side but also internally at employer.
. Use and continually develop leadership skills
. Attend conferences and training as required to maintain proficiency
. Perform other related duties as assigned
. Develop spreadsheets, diagrams and process maps
. 8-12 years of experience in BPO project management
. 5 years experience in leadership role
. Excellent client-facing and internal communication skills
. Excellent written and verbal communication skills
. Solid organizational skills including attention to detail and multitasking skills
. Excellent analytical skills
. Strong working knowledge of Microsoft Office
. Strong familiarity with project management software tools, methodologies, and best practices
. Project Management Professional (certifications are a plus)
. Bachelor's Degree in appropriate field of study or equivalent work experience
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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