Payments Client Service Associate

2-4 years
16 days ago
Job Description

Job Description :

As a Payments Client Service Associate within our dynamic team, you will play a pivotal role in new product and business initiatives. You will have the opportunity to interpret impacts to the organization, participate in solution design and implementation, and communicate awareness of initiatives across all levels of the organization. This role provides an exciting opportunity to develop your leadership skills, analytical thinking, and project management experience in a fast-paced environment.

Job Responsibilities

Lead the development and execution of strategic ServiceReadiness plans

  • Develop a comprehensive, actionable and targeted operational service readiness strategy around changes to people, processes and systems
  • Apply a structured approach and methodology for client or employee-impacting change including communication plans, stakeholder plans, training plans
  • Participate in the Project Lifecycle to understand the project objective and be able to capture/document required actions and potential impacts of moving from current to future state
  • Identify, surface, and help manage issues and risks to overall readiness

Partner with variousdepartments within the organization to complete the operational service readiness tasks

  • Facilitate recurring touch points with key/core project members to ensure consistent implementation and timely completion of readiness activities
  • Ensure that readiness activities are aligned with the product/service roadmap
  • Perform After Action Reviews to assess whether or not the defined readiness activities met the project goal, get feedback on overall readiness execution, and generate best practices that will aid the continuous improvement of the Service Readiness Program

Report metrics and milestones

  • Create and manage measurements to track utilization/adoption/proficiency of individual changes and adjust strategies as necessary
  • Establish project milestones in sync with overall project schedule
  • Regularly report project status to stakeholders

Required qualifications, capabilities and skills

  • Demonstrated leadership skills, including direction of diverse project members in a deadline-driven environment
  • Demonstrated organizational skills, deadline-oriented, and ability to successfully multi-task and prioritize across tactical and strategic initiatives
  • Strong analytical skills
    • Critical thinker with ability to exercise independent judgment
    • Accuracy and attention to detail paired with the ability to see the bigger picture while understanding the detail
    • Ability to structure and scope complex problems and develop solutions
  • Ability to thrive in a collaborative work environment with internal and external business partners, and maintain good judgment and discretion
  • Excellent written and verbal communication skills including demonstrated ability to create effective presentations and clearly articulate messages to a variety of audiences
  • Working knowledge of J.P. Morgan Payments products
  • Comfortable working in an extremely fast paced environment, meeting deadlines and prioritizing accordingly.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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