Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area
As a Payment Lifecycle Manager II - ACH Investigations in our dynamic and growing team, you will manage the day-to-day operations of the ACH Investigations team. You will be responsible for business deliverables, shift management, and leading a team of 6 to 8 people. You will work closely with other client operations sites and various stakeholders to ensure business goals and objectives are met. This role provides an exciting opportunity to join a fast-paced and challenging environment, where you will have the chance to develop your leadership skills and contribute to our high-performance culture.
Job Responsibilities:
Provide overall supervision / leadership to the staff during the shift operating window.
Monitor and report shift and site/ shift performance.
Review staffing and volume trends to ensure the optimal capacity plan is in place.
Foster information sharing so that continuity of data exists within the site and across the business.
Develop an environment of continuous focus on quantifiable productivity and quality.
Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
Regular reviews of procedures assuring new processes are documented.
Identify business knowledge gaps and ensure everyone has ownership of deliverables.
Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation. Foster a culture of accountability.
Develop a team that is responsive to dynamic organizational and operational changes. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
Required qualifications, skills and capabilities
Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6+years Financial Operations Processing/Investigations experience, with a higher vintage and good team management experience in similar environment.
Experience and a good working knowledge of various aspects of ACH Operations & /or ACH Investigations.
Working/Expert Knowledge of either ACH/SWIFT international payment conventions & practices is a must.
Good Interpersonal skills to be able to communicate internally & externally and at all levels. English language required.
Demonstrate leadership and people management skills. Demonstrate ability to build excellent business relationships within the site and across the business.
Proactive approach to problem solving, taking ownership of issues and committed to follow through. Escalate issues as appropriate.
Ability to use creative problem solving techniques to solve business issues.An acute client focus.
Proficiency in Computer, project management, and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.
Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.
Preferred qualifications, skills and capabilities
Prior Experience in Client and Third party banks investigations/Compensations for Multicurrency payments will be an added advantage
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
