Partner Support Representative

1-2 years
15 days ago
Job Description

Powering Positive Change


In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below.

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally arePowering Positive Changeevery day.

Are you ready to power positive change

Summary of the Role:

Overall support to Regional Sales Managers for the end-to-end order management, partner support and client relations. Will also be accountable for customer satisfaction.

Key Responsibilities:

  • Can efficiently do order-to-cash management (end-to-end processes)
  • Will work closely with the Regional Sales Manager
  • Conducts weekly meeting with the sales and operations team
  • Prepare sales quotations and all other documentation as requested by Sales Management
  • Create Purchase Agreement and Pro-Forma Invoice
  • Receives and qualify customers purchase orders (PO) against allocation.
  • Creates and book customer orders into ERP system (Oracle)
  • Coordinate with respective support groups to ascertain the delivery of total customer satisfaction
  • Coordinate with internal customer/suppliers and will work internally with Transportation Logistics, Purchasing, and Manufacturing team to prioritize material requirements
  • Consistently communicate with customers regarding the status of their orders and delivery schedules
  • Ensure that the customers are correctly billed and receive invoices in a timely manner
  • Monitor orders that are for closing for proper revenue recognition
  • Archive all the documents per SPOC Requirements
  • Review all the quality documents produced is aligned per PO and Sends approval to 3PL
  • Coordinate with 3PL warehouse for the weekly scheduled materials for receipt and shipment.
  • Answering phone calls from US Customers, potential partners and customer.

Required Qualifications:

  • Graduate of a Bachelor's degree of any course
  • Requires relevant work experiences in Order Management or Fulfillment and Customer Service
  • Preferably 1-2 years of experience specializing in Order Management, Logistics, Customer Service, or BPO industry
  • Must have good command in English language (written and spoken)
  • Self-reliant and with good organization skills
  • Proficient with computer programs, specifically in MS Office Applications, particularly Excel, PowerPoint, and Outlook
  • Preferably Oracle and Salesforce user

What We Offer

  • Competitive salary and benefits package
  • A collaborative and supportive team environment
  • Opportunities for professional growth and development
  • A culture that values innovation, diversity, and inclusion

Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

Equal Employment Opportunity
It is Maxeon's policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.

About
Job Source: careers.maxeon.com

Career Advice to Find Better